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    Frequently Asked Questions

    If you do not have a username or password, you will need to register to be able to use ERPF Online Services. For further information regarding registration please see the registration link on the Home Page

    What happens when I log in for the first time?

    When you log in for the first time, you need to enter your the initial password and the answer to your security question that were provided to you by the ERPF. You will then be prompted to change your password and select you own security question. Your password must have at least 8 characters, it must contain a combination of at least one of each of the following - lower case letters, upper case letters, numeric and symbol. Please note that you cannot re-use any of your last 20 passwords. Your additional security question should be chosen from the drop down list available and your answer must be at least 4 characters in length. We recommend that you use a Question and answer that no-one will guess.

    My username or password is not accepted - what should I do?

    Try typing your username and password again. Make sure you do not have CAPS Lock on, unless you need it for your password. If you enter incorrect details three times, your account will become locked. If this happens please email the ERPF Web Team, so that we can reset your details once your identity has been verified.

    I have forgotten my username or my password - what can I do?

    If you forget your username or your password, you will need to contact the ERPF Web Team on 01482 394039. After you have answered the necessary security questions we will reset your details.

    Can I share my username and password with another person?

    Your username and password will be unique to you. You must not share your username or password with anyone else. It is your responsibility to keep your username and password secure.

    Will my username and password expire after a set length of time?

    Your username will be unique to you and will always remain the same. Your password will expire periodically. You will be prompted to change your password once it has expired.

    Will my session time out?

    If your session is inactive for more than 30 minutes, you will be timed out automatically. This is done to ensure that the system remains secure. You will be able to log back into the system if you are timed out.

    What can I use the ERPF Online Service for?

    You can view active member records, amend member details, see correspondence between your organisation and the ERPF, supply information to the Fund directly from the Web or produce an estimate of the employer's strain costs for a member's retirement benefits.

    Where can I find help if I have problems using ERPF Online Services?

    If you have problems using ERPF Online Services, there are guidance notes attached to many of the pages to assist you. Many of the buttons include help text which will appear when you click on them. There are also links within the ERPF Online Services to the LGPS 2014 website and the LGE payroll and HR guides.

    If you are still unable to find the answer to your query then please contact a member of the ERPF Web Team for further assistance.

    Can I speak to a member of staff about ERPF Online Services?

    If you need to speak to a member of the ERPF Web Team about the ERPF Online Service, please:

    call the ERPF Web Team on 01482 394039, or if you prefer

    e-mail the ERPF Web Team at

    Does ERPF Online Services use 'cookies'?

    Cookies are files which can be stored on your computer when you visit a website. These files contain information about the web pages you look at so that the next time you visit the site it can be customised to meet your needs. At the moment, we do not use cookies on our website. If we decide to use them in the future, we will include full details in our Privacy Policy and they will not be associated with any personal information.. To view the Privacy Policy click here.

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